Q: Which phone versions can be available to use MCIX mobile application? 

A: Android version - above 5.1 and iOS version - above 8.0 are available. 

Q: Do users need any other requirements to use MCIX mobile application?  

A: For application security, there will be a process to scan the QR code, so you might have a phone that has a QR code scanner and a good resolution camera to scan the QR code.

Q: Is there any user role limitation for the Notifications feature? 

A: The notification feature is only available for power users and super users as the same workflow as the web portal. 

Q: Can the QR code be printed out? Can users re-scan from this printout paper and use it?

A: Of course. Users can print out the QR code. You can scan the printout paper and use it.

Note: Not recommend that printout case because QR codes be changed and printout paper will be lost anytime. 

Q: Can someone else get access to enter the application if user lost the QR code printout? 

A: By default, it is not possible for anyone to access the QR code.

Notes: In addition to the QR code scanning process at login, you will be able to log in if you have completed all your usernames and passwords. You must keep your username and password as your data security.

Q: Do users need to scan the QR code when log out of the mobile application and log in again?

A: If you log out and log in again, you will need to complete all the steps.

Steps: Sign up User ID and Password, scan QR code and set up new pin.

Q: Are there any user limitations for the MCIX mobile application? 

A: The MCIX mobile application is the same as the workflow of the MCIX web portal, so all active user roles running on the MCIX web portal are accessible.

Q: How Lock App works?

A: The application is temporarily locked so that you can log in again without having to re-enter user name and password again.

Q: How Log out works?

A: To log in to the MCIX mobile application with a new account, you must log out and complete the steps from start to finish again.

Steps: Sign up User ID and Pw, scan and set up new pin

Q: What would happen if users do not process in the MCIX mobile application for security? 

A: For security reasons, the mobile application will be logged out in 10 to 15 minutes. 

Q: Does MCIX charge any subscription fee by using the MCIX mobile application? 

A: Currently, there is no subscription fee.

Q: Will there be a payment policy changed in the future? 

A: We will notify you if there is any change in the Payment Policy. 

Q: Does the user need VPN on/off while downloading the MCIX mobile app? 

A: For Android phones, you can download MCIX application in any situation. For iOS phones, VPN must be off as the app store only allows Myanmar location. In addition, the location of the Apple ID must be in the Myanmar region.

Q: Does the user need VPN on/off while using MCIX mobile application?

A: There is no limitation of VPN when users can use the MCIX mobile application.

Q: What does MCIX system do about information security? 

A: Downloading any file is not allowed on MCIX mobile application. In addition, the MCIX mobile application requires to enter a username and password, as well as a QR code scanning procedure to safe and secure the information of the mobile application.

Q: How often will an updated version of the MCIX mobile application be out?

A: We will notify you if there are any changes regarding the update. 

Q: Is there any changes for data consumption rate while using MCIX application? 

A: There will be a data consumption rate changes depending on the usage of the users. 

Q: What is the main process of MCIX data sharing between MICX mobile application and web portal? 

A: Because MCIX is a cloud-based system, the MCIX mobile application follows the same workflow as the MCIX web portal.